Answers
to Questions Our Visitors Frequently
Ask
How do we get to Villa Luna Kuku from
the airport?
Taxi
service is readily available at the
airport.
You may also provide us with your
flight information ahead of time and
we can arrange transportation for
you (you will need to pay the driver).
The driver will be outside the airport
holding a sign that reads Villa Luna
Kuku.
Do we need to
rent a car?
It is not necessary, due to the fact that taxis are plentiful
and readily available.
Does your rental rate include service staff?
Our
staff is included with your rental
and their only purpose is to pamper
you.
The list of the service personnel
is integrated by the following:
• Chef
• Maid
• Bar man
• Chauffer
Other services are available and have
additional cost such as the maseusse.
What is the reservation procedure?
A
50% deposit is required at the time
you make your reservation and the
balance is due two weeks prior to
arrival.
We will send you a reservation
form to complete and return
along with instructions for covering
the deposit.
You may also pay by major credit
card with a 6% surcharge.
On the reservation form, we will
ask you to provide a credit card number.
If we have not received your deposit
within 24 hours of receiving your
reservation form, your credit card
will be charged a 25% cancellation
fee. Otherwise your credit card number
will not be used unless you incur
long distance charges damage our property
during your stay.
What is the minimum stay?
During
high season, 7 nights, and during
low season, 4 nights is the minimum
stay
Are children allowed?
The house is not designed for small
children.
Children 12 years or older will thoroughly
enjoy Zihuatanejo
Is there security at the villa?
Villa Luna Kuku is located
within a private, secure, gated community.
How far away is the beach?
A
small private beach is located on
the property, 300 yards from the Villa.
There are two beautiful beaches across
the bay, Playa La Ropa and Playa Las
Gatas, which you can reach by taxi
or water taxi.
Are foods &
beverages included with the rent?
No.
Our staff will take you shopping or
do the groceries shopping for you.
You will need to pay for your groceries
and liquor.
Can we order snacks
and drinks to be prepared for our
arrival?
Yes. Upon request our staff will have drinks and
snacks prepared for your arrival and
the charge will be added to your account.
Can
we place a grocery order?
Our
staff will take you shopping or do
the groceries shopping for you. You
will need to pay for your groceries
and liquor.
Does
the Villa Luna Kuku have Internet
service and Cable TV?
Yes, there’s internet
access and cable TV in all rooms with
American and international programming.
Will
my cell phone work in Zihuatanejo?
Before departing your country
of origin, find out if your cell phone
will work in Zihuatanejo with the
cell phone operator.
Either way, we provide a phone service
for you (additional cost) and recommend
prepaid card
Can we use credit cards in Zihuatanejo? What type of
currency is generally used? What about
traveler's checks?
Credit cards are only accepted
in established stores and restaurants.
Some places accept US dollars. We
recommend that you change dollars
to pesos to avoid inconveniences.
Some places accept traveler's checks
and some don't. ATM's are available
in town.
Pets
Pets
are NOT allowed in the Villa under
any circumstance.
